Episode 37 – Hello, can you hear me now? Using Microsoft Teams Advanced Call Quality Dashboard

In this week’s All About 365 podcast, Jay and Steve got together during the week at Microsoft Ignite to discuss the Advanced Call Quality dashboard (CQD v3).

On the show, Steve asks Jay why it’s important to understand more than just if it works – surely when it’s all in the cloud, it’s Microsoft’s responsibility? Right? Right…? Well – maybe not – but if it’s mostly your responsibility then you need to have the right tools available to help you gain insights into how voice and video are performing and drill into and investigate performance issues. We discover if it’s something you need to do any set up for, and how you might use the information it gives you to identify and solve issues.

Our show notes from the episode:

  • What do we mean when we talk about call quality? Is it just PSTN phone calls, or other things as well?
  • Microsoft provide Teams as a service, why should you care about monitoring your calling?
  • How do you access the Call Quality Dashboard?
  • What’s the difference between CQD version 2 versus version 3?
  • Is it real time – how long does it take to provide insights?
  • What new reporting tools does it provide?
  • Are there special roles available for management?
  • Can we create our own dashboard with it, using PowerBI? What other API access is there?
  • Is there any AI in this? Does it use anything like Machine Learning?
  • Can it integrate with your ticketing systems?

One last thing for this episode – thanks to Microsoft, we’ve got a chance to WIN some new kit. Microsoft are giving you the change to win one of 10 Surface Earbuds, so you’ll be able to enjoy the All About 365 podcast in comfort and style!

If you want to be in with a chance of winning, visit aka.ms/MSIgnite/PodcastSweepstakes before December 15th and enter your details and read the full terms and conditions.

You’ll find Episode 37 above, and at our podcast site, on iTunes,SpotifyTuneIn RadioStitcherGoogle podcasts and you can subscribe with your favourite podcast app using the feed. If you’ve got any suggestions for what you’d like to hear on the next shows, let us know. You’ll find us on Twitter as @SteveGoodman and @jaywyn