On the show today, Jason and Steve are joined by fellow Microsoft MVP from Finland, Vesa Nopanen, to talk about First Line workers in Microsoft Teams. Microsoft certainly talk the talk when it comes to developing the application to suit everyone from office workers, the board, engineers and even people on the front-line of the business. But how does it work in the real world? Can you have one app, Teams, working with all these different groups of employees in the business and what’s the secret sauce for success?

While we were at Microsoft Ignite in November we caught up with the person who could tell us – Vesa Nopanen, who’s been helping his customers do this and presented THR2004, Best practices on training firstline workers to adopt Microsoft Teams. On the show we chat to Vesa to explore more about how to do this, what works and doesn’t work – plus a bit more background on how Vesa started working with these people at the companies he helps.

Our show notes from the show today:

• OK, so… what is a First Line Worker?
• What is Microsoft’s offering for First Line workers in Microsoft 365? We have Teams, but what’s the wider value proposition?
• In Microsoft Teams – what is there that’s useful for FL workers?
• Prior to Office 365, not a lot of businesses bought licensing or provided devices to FL workers – often shared accounts. Is that changing
• So we have the technology – do we need to customise it for the FL experience?
• We’ve talked a lot about the technology, is it a case of build it, and they will come?
• How did you first get involved with FL workers?
• There’s a recommended approach for wider adoption and change management in Microsoft Teams – how do we plan for Teams?
• How do you get to understand the problems you will solve in Microsoft?
• What types of use cases do we see – is it one First Line persona, or managers and shop floor?
• What does good look like?
• Do you use champions networks – how do you scale the support?
• Is there any key things we can do to make sure Teams is sticky?
• Is there a process to pilot it out and scale it out?
• How do you deal with resistance management?
• How do we measure the improvements and value?

You’ll find Episode 39 above, and at our podcast site, on iTunes,Spotify, TuneIn Radio, Stitcher, Google podcasts and you can subscribe with your favourite podcast app using the feed. If you’ve got any suggestions for what you’d like to hear on the next shows, let us know. You’ll find us on Twitter as @SteveGoodman and @jaywyn and Vesa at @vesanopanen and on his website, My Teams and Office 365 Day.