Episode 48 – How to move from Hybrid Voice and CCE to Teams Direct Routing

Jason and I met up again this week in-person for a socially-distanced recording outside Lichfield Cathedral in quite beautiful surroundings, but on quite a brisk day, as autumn/fall draws in. In this show we talked about upcoming changes you need to be aware of if you are running a Skype for Business Hybrid environment today, or if you run Cloud Connector Edition. I ask Jason to explain a little more about what these technologies are, why they are generally used, and to walk me through the process to migrate – putting Jason on the spot with a few different scenarios that organisations might find themselves in.

Take a listen to the show below – and as always, find out show notes below.


  • Microsoft have announced that Skype for Business online will be retired on the 31st of July 2021 
    • Why did organisations go hybrid in the first place?
  • What’s happening with Skype for Business Hybrid?
    • Organizations with hybrid Skype for Business configurations for on-premises Public Switched Telephone Network (PSTN) connectivity and online Phone System capabilities
    • Some organisations require split connectivity between On-Prem and Online
    • Organizations will need to transition online users to Microsoft Teams and connect their on-premises telephony network to Teams through Direct Routing
  • What’s happening with CCE?
    • Skype for Business Online customers using Cloud Connector Edition to integrate Phone System services from the Microsoft cloud with their existing on-premises configuration (PBX, call centers, devices, etc.) and PSTN connectivity 
    • Cloud connector edition is end of life on the 31st of July 2021 too. 
    • CCE will need to be migrated to direct route as well 

You’ll find Episode 48 above, and at our podcast site, on iTunes,SpotifyTuneIn RadioStitcherGoogle podcasts and you can subscribe with your favourite podcast app using the feed. If you’ve got any suggestions for what you’d like to hear on the next shows, let us know. You’ll find us on Twitter as @SteveGoodman and @jaywyn